NEWS RELEASES:

Saint John’s Earns Outstanding Patient Experience Award for Second Consecutive Year

Saint John’s Health System announced today that it has been recognized with the 2010/2011 Outstanding Patient Experience Award™ from HealthGrades, the leading independent healthcare ratings organization.  This marks the second consecutive year that Saint John’s has received HealthGrade’s Outstanding Patient Experience Award.

Saint John’s Health System scored among the top ten percent of hospitals in the nation for patient satisfaction, as measured by survey results of patients gathered under an initiative of the U.S. Department of Health and Human Services’ Centers for Medicare and Medicaid Services covering the year ending June 2009. The results were analyzed by HealthGrades.

The national, standardized survey, called the Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS, assesses patients’ perspectives of the hospital care they received, including physician and nurse communication, cleanliness, noise levels, medication information and post-discharge care instructions.

HealthGrades analyzed survey results for the 3,775 hospitals nationwide that participated in the HCAHPS program during the study time period to determine which hospitals scored highest on the surveys. Hospitals had to meet bed size, survey response size, and clinical-quality thresholds in order to be eligible for the award. The methodology is available at www.HealthGrades.com.

“Saint John’s Health System is patient- and caregiver-focused, with patient safety, clinical excellence and the provision of an exceptional experience from start to finish for each and every patient and family as our highest priorities,” said Saint John’s President, Tom VanOsdol.

In the past year, Saint John’s received the top customer service award in the Herald Bulletin’s Best of Madison County promotion.  Also, Saint John’s was ranked third in the large company category in the Indianapolis Star’s 2010 Top Workplaces initiative.

(June 18, 2010)